3199 Views 8 Replies Latest reply: 2014-03-01 21:24:55
Sorry for my bad English !
I bought my scanner new from http://www.babcotools.ca/ in Canada. Their supplier is www.isnweb.com and Isn supplier is http://www.autel.us/ .
Problem is a received a tool w/o product ID and password. How is it possible and what can I do to register it ?
I decided to buy an original instead of a clone and received an incompleted kit w/o cd and ID.
My reseller (Babco) told me they can not approve for a refund, and refer me to Isn. Isn refer me to Autel.us because they don't want to help me. And Autel.us don't answer my email. Every one is pitching the ball !! I paid $1500 for a new, not usable tool !
I'm not sure too. But I know it came from Autel.us. The only update I can do is V3.26 and I'm not sure if it loads because if I check back the update is still not installed.
This tool came w/o manual, dvd, and Id #. Maybe someone forget to put the American information in the box ? I bought it in 2011 but I never register it an never use my one year of free update. I wanted to update it last summer but after 6 months of emails with those suppliers, nobody wants to take the blame and help me. And w/o original # I think I can not buy updates too ?